A 10-Step Guide to Answering Your Customers’ Questions with Content
“How do I increase my SEO and drive traffic to convert more visitors?”
The way we search has evolved. Users ask Google a question and expect the best answer. But if your content is not able to answer your ideal customer’s questions will you be found?
Driving traffic starts with improving SEO. This isn’t always every marketer’s favorite part of the job, or the one you have time for ( because leadership wants leads yesterday) ; probably best to think of updating SEO as eating your vegetables. The best way to start improving your SEO is to create compelling content that reaches a high intent audience (learn more about creating compelling content here), and nothing could be more compelling or interesting to your audience than the answers to their questions!
Below is a step-by-step guide to how we at Estes Media increase SEO, drive traffic, and boost conversions by holistically creating content that answers customers’ questions through unique insights that provide value. We’ll assume you have an existing product, service, or offering and have developed your product market fit. Below is a high-level outline of the proven process that creates success for our clients and ourselves.
1) Define Your Target Audience
From a high-level this involves developing customer personas, or detailed profiles that outline your average customer’s demographic and psychographic information. Particularly in a B2B organization, these personas might even evolve as you work your way through the sales process and organization, adding on additional personas during later phases of the cycle.
Where are they from? How old are they? What are their interests or hobbies? Like writing a script, you need to invent characters who embody your ideal customer type. Once you’ve established who they are, you can better understand what they want and how you can provide it.
2) Determine Questions Your Customer Personas Ask at Each Stage of The Customer Value Journey
Depending on your personas your customers may not be aware of these problems or needs before visiting your site. That’s why it’s up to you to identify them on your customer’s behalf and educate them on how the status quo doesn’t have to be accepted. Don’t worry about selling your services, just genuinely teach your audience that there is a better, smarter, faster, more cost effective way.
You want to create content that educates your customers on the problems they don’t realize they have. It’s a very natural next step for them to ask more questions around how these problems can be solved and how these problems affect them personally and as a business.
3) Educate
From a high-level this involves developing customer personas, or detailed profiles that outline your average customer’s demographic and psychographic information. Particularly in a B2B organization, these personas might even evolve as you work your way through the sales process and organization, adding on additional personas during later phases of the cycle.
Where are they from? How old are they? What are their interests or hobbies? Like writing a script, you need to invent characters who embody your ideal customer type. Once you’ve established who they are, you can better understand what they want and how you can provide it.
4) Empathize
Everything we do as humans is rooted in relationships, even intangible, emotional relationships that form between brands and customers. We strive to learn and find solutions for our problems, and we want to know that the person on the other end understands why this is so important. That’s why it’s crucial to clearly articulate to your audience that you have a unique, battle-hardened approach, an understanding of their needs, and a more sensitive grasp on fulfilling them.
5) Equate
This is subliminal messaging at its most refined, but the more successfully you’re able to incept that idea, the more consistently you’ll convert visitors into customers.
Where applicable, it’s important to make sure that you clearly state and map out an equation for how your customers can calculate their ROI.
6) Research Precisely What They Are Asking & Boost SEO
Luckily, you don’t need to be a data scientist to sift through SEO data and make these determinations. There are a lot of modern tools that provide droves of data to contextualize your customers’ searches. At Estes Media, we use SEO tools like Spyfu, SEMRush, Google Analytics, Google Trends, and HubSpot to better understand the intent of what people are looking for online. The more you familiarize yourself with these tools, the better you’ll understand exactly how your customers are using search to answer their questions.
7) How Your Competitors Are Answering Questions & Boosting SEO
Good ol’ fashioned research can provide a ton of detail about where your competitors rank and how they rank for various keyp hrases. Search the questions, SEO keywords, and SEO phrases that you’ve identified and see who is on page 1. While this can seem tedious, it’s more than worthwhile. And some of the tools listed above in Step 6 can help make this process a little quicker.
With that, you can begin to conceptualize the type of content and strategy you need to compete. This can be very helpful when developing your Content Roadmap and determining your key content pillars.
8) Develop Your Content Roadmap
But an effective content strategy that yields results beyond the short term requires you to have a detailed multi-month calendar that outlines every writing, editing, posting, and reporting checkpoint.
Every publication needs to be carefully planned so that deadlines can be set for every team member to deliver on-time. It may sound stringent, but a content strategy is a carefully laid domino track that requires accountability to maximize its efficacy. We also recommend having a content savings account, or backlog of content, that you can pull from in an emergency.
Next up, write! We use collaborative tools like Google Drive and Office 365 to make the writing process as transparent and seamless as possible. Grammarly is also an excellent resource for editing.
9) Build Your Content Calendar and Execute
Good ol’ fashioned research can provide a ton of detail about where your competitors rank and how they rank for various keyp hrases. Search the questions, SEO keywords, and SEO phrases that you’ve identified and see who is on page 1. While this can seem tedious, it’s more than worthwhile. And some of the tools listed above in Step 6 can help make this process a little quicker.
With that, you can begin to conceptualize the type of content and strategy you need to compete. This can be very helpful when developing your Content Roadmap and determining your key content pillars.
10) Share and Promote
Make sure to adhere to your content calendar’s timeline, make any necessary changes for each platform, and include all relevant hashtags. We use HubSpot and Hootsuite to help us publish consistently and across all of our channels.
Keep in mind this is a long-term strategy that will take time to develop depending on your marketing scope, and results may not be visible until three to four months after implementation. But this is a tried-and-true, battle-tested playbook that ensures success.
Be patient, thoughtful, meticulous, and insightful and let your content strategy and calendar do the work for you.
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